Customer Service

1. How to reach us
you could write e-mail to us, and our e-mail addresses are xbl@xblwatch.com and xbl@xbl.sina.net
Or you could call us at + 86 755 83890999.

2. What is the price term?
Usually FOB Shenzhen

3. What is our Min QTY?
500 pcs to 1000 pcs

4. What’s the packing?
1pc/box, 100pcs/CTN.
GW.10-15KG

5. What are the payment terms?
Usually 30% deposit/T or L/C.

6. What’s the delivery time?
Usually one month

7. How about the transportation?
Airway, ocean shipping and express all are acceptable, and we ‘d like to cooperate with the forwarder recommended by our customers

8. What are the charges needed for a sample?
There are two parts.
Logo charges: usually USD 50.00, with your logo on the watch dial, watch back and packing box.
And logo charges would be refunded once the order is more than 500pcs
Watch charges: price of the watches, depends on the quotation we give.

9. How long is a sample delivery?
Usually 7 to 10 days are needed.

10. How about OEM or ODM?
Yes, we also do OEM and ODM for our customers.

11. How about making a counter sample?
Usually USD200 to USD500 modeling charges are needed for making a watchcase,
and modeling charges will be refunded once the order is more than 3000pcs.
15 to 20 days for alloy case sample
20 to 25 days for brass case sample
30 to 40 days for steel case sample